Lash Dolls Policies

Due to the time required for our services, we kindly ask for 72 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to refill the time slot.

If notice is not provided within 72 hours, we reserve the right to charge 50% of the total appointment cost.

For same-day cancellations or rescheduling (within 24 hours of your scheduled appointment), we reserve the right to charge 100% of the scheduled appointment cost

If you are unable to attend your scheduled appointment and fail to show up, the full cost of the service will be charged. We may also remove you from our client list or require pre-payment for any future appointments. We appreciate your understanding and cooperation in helping us maintain a smooth and efficient schedule for all of our valued clients.

Please arrive on time for your appointment.  Being late sets the next clients appointment back.  We respect our clients' time and expect the same courtesy.  If you arrive more than 10 minutes late for your appointment, we reserve the right to cancel your appointment and apply a $25 service charge to your card. 

At Lash Dolls Milwaukee, we require all clients to have a valid credit card on file with our scheduling system in order to secure future appointments. You will be prompted to add your payment details during the booking process.

To ensure that we can reserve your appointment time, many of our services require a non-refundable, non-transferable deposit.

Squeeze-in appointments require full payment upfront.

For clients with a history of cancellations, we kindly request that you prepay for future appointments prior to booking. This will help us maintain a smooth scheduling process for all of our valued clients.

Please note: any deposit paid will be applied to the total cost of your appointment. However, if you do not show up for your appointment or cancel with less than 72 hours’ notice, your deposit will be forfeited, and additional fees may apply in accordance with our cancellation policy.

Once you book a service that requires a deposit, your card will be charged automatically to secure your appointment. If the deposit is declined or unable to process, your appointment will be canceled.

At Lash Dolls Milwaukee, we prioritize the safety, comfort, and satisfaction of every client. To ensure we’re providing you with the best experience possible, all new, current, and returning clients are required to complete our pre-booking forms before scheduling an appointment.

These forms not only help us better understand your needs and preferences, but they also protect both you, as our valued client, and our team, ensuring a seamless and safe service every time.

Please note, these forms must be completed prior to booking—no exceptions. They expire annually or whenever we update our policies, so we can keep everything current and aligned with the latest standards.

We appreciate your cooperation in helping us deliver the highest quality service and experience at Lash Dolls Milwaukee!

At Lash Dolls Milwaukee, we take great pride in providing exceptional lash services and products. Due to the delicate nature of lash extensions and the strict maintenance they require, we are unable to guarantee the longevity or outcome of your lashes.

Please note, promotional services, gift certificates, and all services rendered are non-refundable. If you are dissatisfied with any service, we kindly ask that you contact us within 24 hours so we can address your concerns.

All retail product purchases are final sale. We do, however, offer exchanges or store credit for unopened items.

In the rare event of a reaction, we do not offer refunds, but we will provide a free lash removal to ensure your comfort. If you experience any irritation, please contact us immediately, and we’ll assist you as quickly as possible.

At Lash Dolls Milwaukee, we deeply value the comfort, safety, and relaxation of all our clients. While we adore children, due to the nature of the services we provide and the professional tools we use, we kindly ask that you do not bring children with you to your appointments. This ensures the safety of your little ones and helps maintain a peaceful and focused environment for all clients receiving treatments.

Additionally, to ensure a serene and uninterrupted experience, we ask that no additional guests accompany you during your appointment. This allows both you and our other clients to enjoy their services in a calm, quiet setting. If an additional guest arrives, we may need to reschedule your appointment.

We appreciate your understanding and cooperation in helping us maintain the high standards of luxury and relaxation that Lash Dolls Milwaukee is known for. Thank you for helping us create a safe and tranquil environment for everyone!

Though it is extremely rare, Lash Dolls Milwaukee reserves the right to refuse treatment under the following circumstances:

• Undisclosed skin conditions, including but not limited to sunburn or any other conditions that may compromise the health of your lashes or skin.

• Arriving under the influence of drugs or alcohol, as it impairs your safety and the quality of service provided.

• Behavior deemed disruptive or unsafe by Lash Dolls Milwaukee staff or management, including actions that could compromise the safety or comfort of our artists, yourself, or other clients.