Lash Dolls Policies

Due to the length of the booking time required for our services, if you need to cancel or reschedule your service, we kindly ask for 48 hours notice in an effort to refill the appointment time.  If notice is not provided within 48 hours, we reserve the right to charge up to the full cost of the appointment amount. 

If you do not appear for your appointment (no show) you will be charged the full cost of of the service amount, potentially removed from the client list, or may be required to pre-pay for all future appointments. 

Please arrive on time for your appointment.  Being late sets the next clients appointment back.  We respect our clients' time and expect the same courtesy.  If you arrive more than 10 minutes late for your appointment, we reserve the right to cancel your appointment and apply a $25 service charge to your card. 

At Lash Dolls Milwaukee all clients are required to have a valid credit card on file with our scheduling system to secure their future appointment(s) with us. 
You will be prompted to add a valid credit card on file on our booking page.

Many of our services require a non-refundable, non-transferable deposit to secure your future appointment(s) with us here at Lash Dolls Milwaukee.  

*Squeeze in fees are paid in full

***If you are someone who has a history of cancellations, you will be required to prepay for your appointments in advance prior to your appointment(s) being accepted by Lash Dolls staff.
Please note that any deposit(s) paid goes towards the cost of your appointment, however if you no-show, cancel without 48 hours+ notice you forfeit your deposit and additional fees may incur per our cancellation policy.
Once you book any service with us that requires a deposit your credit card used to book your appointment will be charged the deposit to secure your appointment.  
Should your deposit not process or decline, your appointment gets automatically removed.

At Lash Dolls Milwaukee all new clients, current clients and returning clients are required to fill out pre-booking forms prior to booking an appointment with us.  

These forms not only help us as service providers to get to know our clients, but it also protects both the client, service provider and Lash Dolls Milwaukee.  These forms MUST be filled out prior to booking.  There is no exception.  These forms expire every year.

Because lash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes. We regret that promotional services, or gift certificates purchased are absolutely non-refundable. This applies to all services as well. We are unable to offer refunds on any services we have already executed. If you are unhappy with a service, please contact us within 24 hours. All retail product purchases are final sale. We offer the option to exchange or receive a store credit on unopened items.  

No refunds will be issued for reactions, however, Lash Dolls Milwaukee will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact us immediately if you become aware of any type of irritation so we may assist you as quickly as possible. 

Here at Lash Dolls we love children, however due to the nature of the service we provide and the tools new use, for safety we ask that you do not bring children with you to your appointments.  For the relaxation of the client receiving the service, we ask that you do not bring children to your appointments.  If you do, we will have to reschedule your appointment.

As far as additional guests, we ask that they wait in your vehicle.  Since we are an open concept studio, we like minimize noise for our guests receiving services, which include cell phones, talking, etc.  We provide luxury services and it is only fair to other guest receiving services.

Though it is extremely rare, we reserve the right to refuse treatment for the following reasons:

-  Undisclosed skin conditions (including but not limited to sunburn)
-  Under the influence of drugs or alcohol upon arriving for your service/treatment
-  Any behavior which, in the opinion of Lash Dolls Milwaukee/Staff/Management, might compromise or endanger the artists ability to work safely and comfortably toward the desired results, or might disrupt or make other guests uncomfortable.